Kywoo 3D Printer Return & Refund

Kywoo 3D guarantees that subject to the following conditions, Refund Service, Replace Service and Warranty Repair Service can be requested.

About the 30-day Return Policy

If you need to get the return information, please contact us within 30 days after receipt. 

For the Return request, please read the following information:

1. If the printer cannot be opened or damaged when delivered, or the seller sends the wrong goods/products are inconsistent, you can submit a request within 30 days to return, and get a full refund.

2. About 3D printer products, we provide free replacement of extruder kits within 3 months and provide a 1-year warranty for all major parts including the motherboard, motor, screen display, and hotbed.

Please contact the online customer service in advance for any return request for damage.

Regarding the returned printer, we do not undertake the shipping costs if it's not the printer itself problem.

3. Except for logistics reasons, if the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.

Warm Tips:

Before returning the product, please take a picture of the product and provide it with us.

After the return request is approved:

After you return the product, it may take up to 25 days for us to receive the product. After our operation center receives the goods, it will take 2 business days to process the refund, and the refund amount will take 3 to 5 business days to appear in your account.

Shipping costs must be covered by the buyer in the following situations:

*Returning products for any reason other than a proven defect

*Buyer’s accidental returns

*Returning personal items

*Returning items claimed to have defects but proved by Kywoo 3D quality control to be in working condition

*Returning defective items in international shipping

*Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Part Replacement for Quality-Related Issues

All quality-related defects on items sold directly by Kywoo 3D are covered by an extensive warranty, starting from the date of purchase.

The replacement part provided by Kywoo 3D may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty.

A replacement part shall be covered for the time remaining in the original product’s warranty.
What to Do Before Obtaining After-Sales Service

Buyer must provide sufficient proof of purchase 

Kywoo 3D must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required, It may be necessary to return an item for quality inspection
Valid proof of purchase
·Order number from online purchases made through the Kywoo 3D Official store.
·Sales invoice