Kywoo 3D Service Request

How to Reach Technical help from Kywoo Teams

We all know that in the process of 3d printing, there are often some problems that need to be solved by technology, which can make you understand the machine faster and radiate DIY thinking. Then you may need the assistance of some technical professionals.

We have this worried that customers might encounter some issues or have questions about the machine, below are the methods that you can reach to Kywoo teams easily.

    1.If you need assistance during the printing process, or encounter any machine issues, you can contact us via the following email:

    Technical Support:

    If you have questions about order information change or tracking number required. pls contact with our admin email:

    2.First of all, if you have a Facebook social media account, we highly recommend that you join our Official Facebook Group.

    Here are the main reasons why you want to join our group:

    • Get the quick assistance of our technical staff.
    • Discuss with us, there are many professional users in our community who are very friendly and helpful. At the same time, you can also share your printing experience with us.
    • Get the latest Kywoo 3D news inquiries, such as the latest products, accessories, and information firmware updates.

    3. Reach our Technical Supports' Facebooks for direct issue resolved.

    During the working date( Monday to Saturday: 8:30 a.m. - 6:00 p.m.), pls note that we don’t work on Sunday. You can leave us a message via email or Facebook first, we will answer your question within 24 hours.

    If we don’t answer your message timely in Email within 24 hours except for non-working time. pls help reach up our technical support again on Facebook, we are worried that sometimes the message can not be normally received because of some unknown reasons. Below are our technical support’s Facebook.

    Kywoo Alice:

    4.Leave the message on our website technical form as belows, we will reply to you via our email of

    For 3d printing, we sometimes need some operation printing videos to judge machine problems. When encountering problems, please make relevant videos and pictures and provide them to us. This can help us determine the problem in time. 

    Before you purchase the machine or you have already purchase the machine. pls read the information carefully. Let's Get 3D Printing Easier.