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Warranty

Warranty

If a product does not function as warranted during the warranty period, please provide legal proof of purchase, receipt, or invoice to Kywoo 3D’s official customer support via service@kywoo3d.com to get after-sales service.

It may save your time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

What Will Kywoo 3D Does

Kywoo 3D will first attempt to diagnose and resolve your problem by e-mail and may direct you to download and install particular software updates.

If your problem cannot be resolved over the e-mail or through the application of software updates, Kywoo 3D will arrange for accessories replacement if the problem falls under this Limited Warranty. 

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item.

* Warranty period may vary according to local laws and regulations.

The use of personal contact information

By obtaining after-sales service under this policy, you authorize Kywoo 3D to store your contact information, including name, phone number, shipping address, and email address. We will protect the security of your information.